November 2026
1. Who we are
Arbitrage online, Clothildestraat 257, 2033 LW Haarlem, the Netherlands. Chamber of Commerce (KvK) 65118596, VAT NL855987443B01. Email: webshop@arbitrageonline.nl.
2. When these terms apply
To every order in our webshop, by consumers and by clubs or businesses. Statutory consumer rights always take precedence.
3. Offer and prices
Prices are in euros and include 21% VAT. You see the shipping costs before you order. An obvious error in the offer does not bind us.
4. Ordering and payment
The contract is concluded when you complete your order. You pay through Mollie with iDEAL, Bancontact or credit card, and receive an order confirmation by email.
5. Delivery
We ship within 5 working days of payment with PostNL to the Netherlands, Belgium and Germany, with tracking. If we cannot, we let you know. If your order has not been delivered after 30 days, you may cancel free of charge; we then refund you within 14 days.
6. Right of withdrawal (consumers)
You have 14 days after receipt to withdraw, without giving a reason.
- Notify us within that period, using the model withdrawal form or by email.
- Return the product within 14 days of your notice, in its original condition. You pay the cost of returning it.
- We refund the amount, including the original shipping costs, within 14 days, using the same payment method, once we have received the product or proof that you sent it.
- If the product has lost value because you handled it more than needed to inspect it (for example a used towel or written-on cards), we charge that loss of value.
7. Warranty, damage and complaints
Our products carry the statutory warranty. If a parcel is damaged or incomplete, please report it within 14 days of receipt to webshop@arbitrageonline.nl, with a photo. We reply within 14 days.
8. Liability
Our liability is limited to the amount of your order, except in case of intent or gross negligence. This never limits your statutory consumer rights.
9. Privacy
How we handle your data is set out in our privacy policy.
10. Applicable law
Dutch law applies. If you live in Belgium or Germany, you keep the protection the law of your country gives you.